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The door will not open/shut or tape/disk is stuck. How do I get it out?
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Date : 5/7/2008
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Do not try to do this yourself! The tolerances and parts in these items are extremely small and very unforgiving. Please bring the item in to us and we can remove the tape or disk. Trying to remove the tape/disk yourself could result in damage to your item that would cause it to be beyond economical repair (broken video heads, disk drive, etc.). Unless there is a physical defect with the tape or disk, this symptom occurs only when there is a problem with the unit. Removing the tape or disk is a part of our service with a repair.
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My camera will not run very long with the battery. Is something wrong with the camera?
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Date : 4/15/2008
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Most batteries are at their optimum life
when they are brand new. Nonuse of a battery can be just as detrimental
as constant use. Most trade references indicate that 1 year is about an
average life span for a battery. In some cases, a battery you purchased
may have been on a shelf for several months and start to decline before
you have owned it a year. Therefore, it is wise to buy from a source whose
stock is fresh.
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I have a new battery and my camera still doesn't work. Is it the camera?
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Date : 4/15/2008
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Not necessarily. Make sure you check
the battery's compatibility with your camera. Some camcorders are extremely
finicky and will not run on one brand, but will run on the manufacturer's
brand. If you are unsure, bring in the camera, battery, charger, and AC
adapter and we will examine the entire system. Remember, if we don't find
anything wrong with it, there is no charge to you. We do not sell batteries,
and finding only a bad or non-compatible battery is still a "no fix"
in our book, and is not charged to you.
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My camera ate a tape. Can I reuse or replay the tape?
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Date : 4/15/2008
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It is best not to reuse or replay the
tape, however, if you must save the contents of the tape, play it one time
only to transfer the data to another tape, stopping before the bad section
if possible. Be aware that even running the tape one time could clog the
video heads or cause it to get stuck again. 8 mm units are especially prone
to getting clogged heads from bad tapes. If the unit ate a tape, and there
was no physical problem with the tape (foreign matter, crinkled, improperly
wound), then the camera may have a problem that will recur.
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